‍Effective Date: [June, 2024]

At Burdflow, we strive to provide the highest quality services to our clients. If you are not entirely satisfied with your purchase, we're here to help. Please read our refund policy carefully to understand your rights and our obligations.

1. General Policy

We do not offer refunds for services rendered. All sales are final once work has commenced on a project. However, we aim to ensure our clients are completely satisfied and will work to address any concerns you may have.

2. Refund Eligibility

Refunds may be considered under the following conditions:

• Service Not Delivered: If the service has not been delivered according to the agreed-upon timeline, and Burdflow is at fault, a partial or full refund may be considered.
• Mutual Agreement: In special circumstances, and upon mutual agreement, a refund may be issued if both parties agree that it is the best course of action.

3. Non-Refundable Items

Certain items and services are non-refundable:

• Consultation Fees: Fees for initial consultations are non-refundable.
• Completed Work: Once a service has been completed and delivered, it is non-refundable.
• Third-Party Fees: Any fees paid to third-party services or providers on behalf of the client are non-refundable.

4. Requesting a Refund

To request a refund, please contact us with the following details:

• Reason for Refund: A detailed explanation of why you are requesting a refund.
• Project Details: Include your project name, invoice number, and any other relevant details.
• Contact Information: Your full name, email address, and phone number.

Email your refund request to hello@burdflow.com or contact us at [Insert Phone Number].

5. Review Process

Once we receive your refund request:

• Review: We will review your request and investigate the circumstances.
• Communication: We will communicate with you throughout the process and may request additional information if needed.
• Decision: We aim to resolve refund requests within 14 business days. You will be notified of our decision via email or phone.

6. Approved Refunds

If a refund is approved:

• Method: Refunds will be processed using the original payment method.
• Time Frame: Please allow 5 business days for the refund to appear in your account.

7. Contact Us

If you have any questions about our refund policy or need further assistance, please contact us at:

hello@burdflow.com